Refund and Cancellation Policy
Effective: January, 2026
At Volkano.ai, we want you to be completely satisfied with our AI-powered ad creative optimization platform. This policy outlines how our free trial, refunds, and cancellations work.
Free Trial
We offer a 14-day free trial so you can explore Volkano.ai and experience how our platform can transform your ad creative performance. During the trial period, you'll have full access to our features with no commitment required. No payment information is needed to start your trial, and you can cancel anytime before the trial ends without being charged.
Refund Policy
If you've subscribed to a paid plan and find that Volkano.ai isn't the right fit for your needs, you may request a full refund within 7 days of your initial purchase. To request a refund, simply reach out to our support team at santoshgsk@volkano.ai with your account details and reason for the refund request. We'll process your refund within 5-7 business days to your original payment method.
Please note that refunds are only available for the first billing cycle of a new subscription. Renewals and subsequent billing cycles are not eligible for refunds under this policy.
Cancellation Policy
You may cancel your Volkano.ai subscription at any time through your account settings or by contacting our support team. When you cancel, your subscription will remain active until the end of your current billing period. You'll continue to have full access to all features and your data until that date. Once the billing period ends, your subscription will be stopped and you will not be charged for any future periods.
We do not offer prorated refunds for partial billing periods. If you cancel mid-cycle, you'll retain access for the remainder of the time you've already paid for.
How to Contact Us
If you have any questions about this policy or need assistance with refunds or cancellations, please contact us at:
Email: santoshgsk@volkano.ai
We typically respond within 24-48 business hours.
This policy is subject to change. Any updates will be posted on this page with a revised effective date.